Last updated: March 2026
All physical merchandise is custom printed to order. As such, we do not accept returns or exchanges unless the item arrives damaged or defective.
Damaged or Defective Items
If your item arrives damaged or defective, you must contact us within 7 days of delivery. Please include clear photographs of the damage along with your order number. We will review your claim and issue a replacement or refund at our discretion.
Due to the nature of digital goods, all sales of digital products are final. No refunds will be issued once the product has been delivered or made available for download.
Refund and cancellation terms for music production, scoring, and other creative services are determined on a per-project basis and will be outlined in the project agreement prior to commencement of work.
Approved refunds will be processed within 7–10 business days via Razorpay to the original payment method.
For refund or shipping inquiries, contact us at:
Name: Eshita Roy
Email: grievance@studirt.com
All complaints will be acknowledged within 48 hours and resolved within 30 days from the date of receipt.
If you are unsatisfied with the resolution, you may escalate your complaint to the Data Protection Board of India.